All the guest needs.
Everything to operate it.
One guest experience across gaming, loyalty, hospitality and payments, connected to the systems already running your floor.
One experience. The whole property.
Points, tier and offers
Live balance, tier progress, comp status and the offers actually available to that player, read from your CMS, not from last night's file.
One wallet, everywhere
Fund and spend across slots, tables, POS, retail and hotel from the same app that holds the club card. One enrollment, one identity, one balance.
Enrollment without the desk
Digital sign-up, ID verification and instant club card provisioning. Every guest who enrolls in the app is a guest who didn't queue at the players club.
Cardless play
Bluetooth connect at the machine, with multi-session handling built for real floor conditions rather than a demo bench.
The resort, not just the casino
Reservations, mobile check-in and checkout, digital room key, dining, spa and golf, in the same app as the player card.
Find anything on property
Wayfinding for the guest who has never been past the porte cochere, and for the one looking for a machine they played last visit.
A concierge that can actually do things
Check a reservation, look up a balance, extend a checkout, on your live systems, with the guest confirming anything that moves money or changes a booking. Every action is human-in-the-loop, secure, logged, and built to comply with applicable regulations.
Why operators pick Playerhub
Your brand, not our design system
Not a skin with your logo in the corner. A branded guest experience built around your property's identity, your loyalty program and the promotions your marketing team already runs.
Your data, your governance
Hybrid deployment means player records and analytics can sit in infrastructure you control, under your retention rules, not a shared pool you can't audit.
Runs on AWS, in your account or ours
Built on AWS with multi-account isolation per property. Deploy into Playerhub's environment, or into your Nation's or enterprise's own AWS organization where the data never crosses your governance boundary.
Integration before replacement
Your CMS, PMS and payment stack stay. The guest experience on top of them gets rebuilt. Production integrations into the major casino management systems.
Promotions without a development cycle
GEM turns the tiered multiplier, the odd earn-and-get and the second-visit drawing into configuration. Versioned and auditable, which matters when a commission asks how an award was calculated.
Proving the value
Cohort and crosswalk analytics that isolate platform-driven engagement, built to show value to the P&L, not just your marketing reports.
Built to pass store review
Permission flows, privacy strings and consent handling built for App Store and Play review and to hold up under CCPA and CPRA. A rejected build two weeks before a launch event is an expensive surprise.